Frequently Asked Questions
Find answers to common questions about Luxe Science Lab rentals, shipping, returns and device use.
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Use this guide to match your personal goals with the device that best fits your needs. Each recommendation reflects the primary strengths of the technology and intended use.
Frequently Asked Questions
How long is the rental period?
Our standard rental period is six (6) weeks beginning on the delivery date confirmed by tracking.
When does my rental start?
Your rental begins the day your package is delivered according to the carrier tracking.
Do I pay for shipping?
Shipping is included in your rental price.
How do I return the device?
A prepaid return label and instructions are included. Simply repackage the device and drop it off at the designated carrier location.
What happens if I return late?
A three (3) day grace period is included. Late returns may be subject to additional fees.
Are devices cleaned between rentals?
Yes. All devices are cleaned and inspected between rentals following manufacturer guidelines.
Can I extend my rental?
Yes. Current renters may be eligible to extend their rental for an additional term, subject to device availability.
Extension periods vary by device and may range from 2 to 6 weeks. If you would like to continue using your device beyond the initial rental period, please contact us before your rental end date to discuss available extension options and pricing.
Extensions are offered on a first-come, first-served basis and cannot be guaranteed if another customer has reserved the device.
Need more time? Many devices are eligible for rental extensions ranging from 2–6 weeks, allowing you additional time to complete your wellness routine.